Starting from May 25, 2018, in all countries – members of the European Union, so in Croatia, the General Data Protection Regulation (here and after Regulation) become enforceable. We have coordinated our treatment with the demands of the Regulation regarding the processing and protection of the personal data, which is regulated with this Privacy policy (here and after: Policy).
You are kindly asked to carefully read this Policy.
TRAVEL ISTRIA j.d.o.o., Pula, Sv. Teodora 2, OIB: 12733606235 is processing the personal data that you gave us, the one that we collected with our own analysis or the ones that we collected from other parties, but which are necessary for our business purposes and which are all collected on the legitimate and secure way strictly following the provision of the Regulation and other relevant directives and legislation and this Policy.
This Policy is applied in processing personal data which are performed in the framework of our business activity, especially including your usage of our website www.travelistria.com .
TRAVEL ISTRIA j.d.o.o., recognizes and appreciates your right on confidentiality of your personal data and it commits itself and respects your rights to confidentiality of your personal data and furthermore is obliged to preserve the privacy and security of the information you share with us directly or through the web. Your understanding of the way that we are collecting and using your data and which have committed to protect is very important to us. Therefore this Privacy policy is explaining our practice of collecting and usage od your personal data and the ways in which you may contact us.
TRAVEL ISTRIA j.d.o.o. is collecting, processing and stores your personal data according to the Personal data protection law, (NN 103/03, 118/06, 41/08, 130/11, 106/12), General regulations (EU) number 2016/679 of the European Parliament and council of April 27 2016 (here and after: Regulation), Regulation od protection, supervision of collecting, processing and usage of personal data, company TRAVEL ISTRIA j.d.o.o., and other binding regulations and laws of the Republic of Croatia and EU.
TRAVEL ISTRIA j.d.o.o. won’t forward any of the information to the third parties without your previous permission. However, our Policy of privacy and protection of personal data on our webpage and company’s notice board may change in time because of which you are kindly asked to check it from time to time how you could be introduced with eventual changes.
Generally, the personal data are considered any information with which you may identify an individual, directly or indirectly especially with the help of a identificator like the name, surname, identificational number, location data, web indentificator, or by one or more factors inherent for the physical, physiological, genetical, mental, economic, cultural or the social identity of the individual.
According to the Regulation you are holding various rights of which we are informing you in this Policy. If you have any questions, remarks or demands regarding our processing of your personal data, you may contact us through the ways stated below.
TRAVEL ISTRIA j.d.o.o. is collecting your personal data strictly in the purpose of concluding the contract of intermediation in providing the services of accommodation, namely booking of houses and apartments from our offer, namely if you are sending us the offer with the suggestion of the business cooperation as the renter, if you want to book a house or apartment from our offer, or you subscribe for our newsletter, or if you contact us by email or phone or for the conclusion of the guest accommodation contract.
When you rent a house or an apartment through us, we will ask you your name, address, city and the country of your residence, email and the phone number. If you decide to pay with the credit card, we will have to ask you for your credit card information. The mentioned data are needed for the conclusion of the booking contract. The data will be forwarded to our accounting which will process it according to the Accounting law. Also, your data will be forwarded to our outer associates, namely the owners of the house or the apartment which you will rent how they could register you according to the Regulation of registration and tourist staying in the Republic of Croatia. The mentioned data we are saving following the application of the technical and organisational measures which this company is regulating following the Regulation of registration and tourist staying in the Republic of Croatia.
If you send a request for a guest about renting the house or a villa from our offer, we will ask you only contact information which is name, surname, email address and the phone number. The mentioned data we won’t forwards to third parties, but we will store them in the email inbox following the application of
the technical and organisational measures which this company is regulating following the Regulation of registration and tourist staying in the Republic of Croatia.
If you are renting the premises, we will ask you contact information which are your name, surname, email address and the phone number. Personal identification number and IBAN, all needed for concluding the Agreement of accommodation renting. The mentioned data we will forward to our associate and then stored following the application of the technical and organisational measures which this company is regulating following the Regulation of registration and tourist staying in the Republic of Croatia.
If you send a request and an offer s a renting party related to making a business cooperation, we will ask you only contact information which is name, surname, email address and the phone number. The mentioned data we won’t forward to third parties, but we will store them in the email inbox following the application of the technical and organisational measures which this company is regulating following the Regulation of registration and tourist staying in the Republic of Croatia.
If you are an associate we will ask your data needed for concluding the Agreement of mediation which will be your name, surname, email address and the phone number, personal identification number and IBAN. The mentioned data will be processed by the outsourced agent and if we receive only your offer for the Agreement conclusion, then the mentioned data won’t be forwarded but only stored in our database, in digital shape, following the application of the technical and organisational measures which this company is regulating following the Regulation of registration and tourist staying in the Republic of Croatia.
Your personal data are collected and used only upon the legal and contractual base and exceptionally upon your approval, strict and freely given consent that the given personal data, given by registration or using the website, we will collect and use only for the purpose and in the ways mentioned in the Privacy policy.
The collected personal data we will store in the digital and manual record and we are maintaining the measures of informatical security and measures of technical protection of personal data to prevent the unauthorized access to personal data by unauthorized persons.
The received electronic mail (email) with your personal data with which you may be identified, no matter if they are received by email or filling the form on our website, we will use only for the purpose of fulfilment of your requirements.
The personal data that you have delivered to us during the conclusion of the agreement or sending a request by email we will store during the terms that are regulated with our policy for every data category that we are processing.
Your personal information is used to provide you with better and more personalized offers through direct marketing of our own and / or specially selected partners’ goods and services. The processing of personal data is in place to fulfill the agreement with you and other legitimate interests.
Travel Istria only stores personal information as long as it is necessary to fulfill our agreement with you and the purpose for which the information was obtained in accordance with this Privacy Statement. We also store personal information for other reasons than to fulfill our agreement with you, for example. to comply with the Accounting Act. The statutory requirements then determine how long we store information.
If you have registered to receive a newsletter from Travel Istria, Travel Istria will save your personal information as long as you wish to continue receiving the newsletter.
The same personal data can be stored by us for different purposes in different systems. Therefore, for example, Your name is still in our systems in order for us to be able to deliver your trip, even if other personal information has been deleted, for example. for marketing purposes.
We have partners that handle bookings of travel-related services, such as excursions and other activities. These get the personal information they need to deliver the ordered service.
We use external suppliers that store and handle personal information on our behalf, such as suppliers of IT services and systems, internet analysis companies, customer surveys, payment solutions and accounting services.
We use a number of internal and external systems to handle personal information, such as booking system and accounting system. The information is processed in these systems, for example, to deliver and manage your travel, handle customer support, and provide other related services such as excursions or airport transfers.
In order for you as a user to get the best possible experience on our webpages, we use external vendors to assist in personalization, user behavior analysis, and feedback from users on our webpages (Google Analytics). The information handled is primarily information we get through cookies.
Travel Istria uses VIPPS, PayPal and Bank Transfer to handle payments and refunds. They access the personal information needed to perform the service, such as Payment Information and Name. This is necessary for us to be able to deliver your trip or process a complaint. They access the personal information needed to perform the service, such as Payment Information and Name. This is necessary for us to be able to deliver your trip or process a complaint.
Travel Istria uses cookies on our site. The purpose is to make the sites more relevant to our users.
A cookie is a small text file stored on your computer or mobile device when you visit a website. Cookies are used to give you a better user experience.
There are three types of cookies – temporary, permanent and third-party cookies:
Temporary cookies are also called session cookies. They temporarily store on your device when you visit the site and are deleted when you close the browser. They are used to remember what choices you made during the visit, such as the number of passengers in a search.
Permanent cookies have a preset expiration date and are stored on your device for a long time. They are used to customize the site for you and the choices you make. Permanent cookies can also be used to retrieve user statistics used to further develop the site.
Third party cookies are placed on your device by a third party. Charming Croatia uses third-party cookies for market research and traffic surveys.
Here are some examples of how Travel Istria uses cookies:
When browsing the site, cookies are used to remember what you have searched for and what choices you have made in order forms, so that you do not need to re-enter the information every time you change the page.
To develop our site and create a better user experience, we use cookies to see how visitors are using the site. Using anonymous statistics, we can customize the site of those who visit the site. We also use cookies to optimize how quickly a page is displayed.
If you do not want cookies to be stored on your device, you can avoid them by changing the settings in your browser. There you can block some or all cookies, as well as delete the cookies you want. If you choose not to allow storage of cookies on your device, it may mean that some services and features on the site no longer work.
If you have questions about how we use cookies, please feel free to contact us at the email address info@travelistria.com
Travel Istria j.d.o.o. is taking all the available measures to prevent the unauthorised access to your personal data but can not gurarantee that some of the data won’te be accidentally revealed. Therefore, Travel Istria j.d.o.o. will use the approved legal measures which will exclude it for the possible damage given to the users or third parties. All unauthorised attempts of any data change for Travel Istria j.d.o.o. are strictly prohibited.
For the purpose of obtaining your rights of personal data you may ask the Moderator:
a) access to your personal data
b) correction or deletion of your personal data
c) limiting the process applied to you as a data subject
d) filing a complaint on the data processing
e) right for the data transmission
f) withdrawal of this approval if the withdrawal doesn’t take effect on the legitimacy of the process which was based on the approval before it was withdrawn
In case of irregularities because of which you feel that your rights were violated according to the General regulation, you have the right for filing a complaint to the company TRAVEL ISTRIA j.d.o.o. personally on the address Sv.Teodora 2, by the phone number +385 91 537 8481 and through the email address: info@travelistria.com
You are also informed that the complaint may be sent to the relevant supervisory authority:
Agencija za zaštitu osobnih podataka, Martićeva ulica 14, Zagreb
tel 00 385 1 4609 000 , fax 00 385 1 4609 099, e-mail azop@azop.hr
Croatian Personal Data Protection Agency ,Martićeva ulica 14, Zagreb
tel 00 385 1 4609 000 , fax 00 385 1 4609 099, e-mail azop@azop.hr