Starting from May 25, 2018, in all countries – members of the European Union,
so in Croatia, the General Data Protection Regulation (here and after Regulation) become enforceable. We
have coordinated our treatment with the demands of the Regulation regarding the processing and
protection of the personal data, which is regulated with this Privacy policy (here and after: Policy).
You are kindly asked to carefully read this Policy.
TRAVEL ISTRIA j.d.o.o., Pula, Sv. Teodora 2,
OIB: 12733606235 is processing the personal data that you gave us, the one that we collected with our
own analysis or the ones that we collected from other parties, but which are necessary for our business
purposes and which are all collected on the legitimate and secure way strictly following the provision
of the Regulation and other relevant directives and legislation and this Policy.
This Policy is
applied in processing personal data which are performed in the framework of our business activity,
especially including your usage of our website www.travelistria.com .
TRAVEL ISTRIA j.d.o.o., recognizes and appreciates your right on
confidentiality of your personal data and it commits itself and respects your rights to confidentiality
of your personal data and furthermore is obliged to preserve the privacy and security of the information
you share with us directly or through the web. Your understanding of the way that we are collecting and
using your data and which have committed to protect is very important to us. Therefore this Privacy
policy is explaining our practice of collecting and usage od your personal data and the ways in which
you may contact us.
TRAVEL ISTRIA j.d.o.o. is collecting, processing and stores your personal
data according to the Personal data protection law, (NN 103/03, 118/06, 41/08, 130/11, 106/12), General
regulations (EU) number 2016/679 of the European Parliament and council of April 27 2016 (here and
after: Regulation), Regulation od protection, supervision of collecting, processing and usage of
personal data, company TRAVEL ISTRIA j.d.o.o., and other binding regulations and laws of the Republic of
Croatia and EU.
TRAVEL ISTRIA j.d.o.o. won’t forward any of the information to the third
parties without your previous permission. However, our Policy of privacy and protection of personal data
on our webpage and company’s notice board may change in time because of which you are kindly asked to
check it from time to time how you could be introduced with eventual changes.
Generally, the personal data are considered any information with which you may
identify an individual, directly or indirectly especially with the help of a identificator like the name,
surname, identificational number, location data, web indentificator, or by one or more factors inherent for
the physical, physiological, genetical, mental, economic, cultural or the social identity of the
individual.
According to the Regulation you are holding various rights of which we are informing you in
this Policy. If you have any questions, remarks or demands regarding our processing of your personal data,
you may contact us through the ways stated below.
TRAVEL ISTRIA j.d.o.o.
is collecting your personal data strictly in the purpose of concluding the contract of
intermediation in providing the services of accommodation, namely booking of houses and apartments
from our offer, namely if you are sending us the offer with the suggestion of the business
cooperation as the renter, if you want to book a house or apartment from our offer, or you subscribe
for our newsletter, or if you contact us by email or phone or for the conclusion of the guest
accommodation contract.
When you rent a house
or an apartment through us, we will ask you your name, address, city and the country of your
residence, email and the phone number. If you decide to pay with the credit card, we will have to
ask you for your credit card information. The mentioned data are needed for the conclusion of the
booking contract. The data will be forwarded to our accounting which will process it according to
the Accounting law. Also, your data will be forwarded to our outer associates, namely the owners of
the house or the apartment which you will rent how they could register you according to the
Regulation of registration and tourist staying in the Republic of Croatia. The mentioned data we are
saving following the application of the technical and organisational measures which this company is
regulating following the Regulation of registration and tourist staying in the Republic of
Croatia.
If you send a request
for a guest about renting the house or a villa from our offer, we will ask you only contact
information which is name, surname, email address and the phone number. The mentioned data we won’t
forwards to third parties, but we will store them in the email inbox following the application of
the technical and organisational measures which this company is regulating following the Regulation
of registration and tourist staying in the Republic of Croatia.
If you are renting the premises, we will ask you contact information
which are your name, surname, email address and the phone number. Personal identification number and
IBAN, all needed for concluding the Agreement of accommodation renting. The mentioned data we will
forward to our associate and then stored following the application of the technical and
organisational measures which this company is regulating following the Regulation of registration
and tourist staying in the Republic of Croatia.
If you send a request
and an offer s a renting party related to making a business cooperation, we will ask you only
contact information which is name, surname, email address and the phone number. The mentioned data
we won’t forward to third parties, but we will store them in the email inbox following the
application of the technical and organisational measures which this company is regulating following
the Regulation of registration and tourist staying in the Republic of Croatia.
If you are an associate
we will ask your data needed for concluding the Agreement of mediation which will be your name,
surname, email address and the phone number, personal identification number and IBAN. The mentioned
data will be processed by the outsourced agent and if we receive only your offer for the Agreement
conclusion, then the mentioned data won’t be forwarded but only stored in our database, in digital
shape, following the application of the technical and organisational measures which this company is
regulating following the Regulation of registration and tourist staying in the Republic of Croatia.
Your personal data are collected and used only upon the legal and contractual
base and exceptionally upon your approval, strict and freely given consent that the given personal data,
given by registration or using the website, we will collect and use only for the purpose and in the ways
mentioned in the Privacy policy.
The collected personal data we will store in the digital and manual
record and we are maintaining the measures of informatical security and measures of technical protection of
personal data to prevent the unauthorized access to personal data by unauthorized persons.
The received
electronic mail (email) with your personal data with which you may be identified, no matter if they are
received by email or filling the form on our website, we will use only for the purpose of fulfilment of your
requirements.
The personal data that you have delivered to us during the conclusion of the
agreement or sending a request by email we will store during the terms that are regulated with our policy
for every data category that we are processing.
Your personal
information is used to provide you with better and more personalized offers through direct marketing
of our own and / or specially selected partners’ goods and services. The processing of personal data
is in place to fulfill the agreement with you and other legitimate
interests.
Travel Istria only
stores personal information as long as it is necessary to fulfill our agreement with you and the
purpose for which the information was obtained in accordance with this Privacy Statement. We also
store personal information for other reasons than to fulfill our agreement with you, for example. to
comply with the Accounting Act. The statutory requirements then determine how long we store
information.
If you have registered
to receive a newsletter from Travel Istria, Travel Istria will save your personal information as
long as you wish to continue receiving the newsletter.
The same personal data
can be stored by us for different purposes in different systems. Therefore, for example, Your name
is still in our systems in order for us to be able to deliver your trip, even if other personal
information has been deleted, for example. for marketing purposes.
We have partners that
handle bookings of travel-related services, such as excursions and other activities. These get the
personal information they need to deliver the ordered service.
We use external suppliers that store and handle personal information on
our behalf, such as suppliers of IT services and systems, internet analysis companies, customer
surveys, payment solutions and accounting services.
We use a number of internal and external systems to handle personal
information, such as booking system and accounting system. The information is processed in these
systems, for example, to deliver and manage your travel, handle customer support, and provide other
related services such as excursions or airport
transfers.
Internet Analysis Company,
In order for you as a user to get the best possible experience on our
webpages, we use external vendors to assist in personalization, user behavior analysis, and feedback
from users on our webpages (Google Analytics). The information handled is primarily information we
get through cookies.
Payment Solutions
Travel Istria uses VIPPS, PayPal and Bank Transfer to handle payments
and refunds. They access the personal information needed to perform the service, such as Payment
Information and Name. This is necessary for us to be able to deliver your trip or process a
complaint. They access the personal information needed to perform the service, such as Payment
Information and Name. This is necessary for us to be able to deliver your trip or process a
complaint.
Travel Istria uses
cookies on our site. The purpose is to make the sites more relevant to our
users.
A cookie is a small
text file stored on your computer or mobile device when you visit a website. Cookies are used to
give you a better user experience.
There are three types
of cookies – temporary, permanent and third-party cookies:
Temporary cookies are
also called session cookies. They temporarily store on your device when you visit the site and
are deleted when you close the browser. They are used to remember what choices you made during
the visit, such as the number of passengers in a search.
Permanent cookies have
a preset expiration date and are stored on your device for a long time. They are used to
customize the site for you and the choices you make. Permanent cookies can also be used to
retrieve user statistics used to further develop the site.
Third party cookies
are placed on your device by a third party. Charming Croatia uses third-party cookies for market
research and traffic surveys.
Here are some examples
of how Travel Istria uses cookies:
When browsing the
site, cookies are used to remember what you have searched for and what choices you have made in
order forms, so that you do not need to re-enter the information every time you change the
page.
To develop our site
and create a better user experience, we use cookies to see how visitors are using the site.
Using anonymous statistics, we can customize the site of those who visit the site. We also use
cookies to optimize how quickly a page is displayed.
If you do not want
cookies to be stored on your device, you can avoid them by changing the settings in your
browser. There you can block some or all cookies, as well as delete the cookies you want. If you
choose not to allow storage of cookies on your device, it may mean that some services and
features on the site no longer work.
If you have questions
about how we use cookies, please feel free to contact us at the email address
info@travelistria.com
Travel Istria j.d.o.o. is taking all the available measures to prevent the
unauthorised access to your personal data but can not gurarantee that some of the data won’te be
accidentally revealed. Therefore, Travel Istria j.d.o.o. will use the approved legal measures which will
exclude it for the possible damage given to the users or third parties. All unauthorised attempts of any
data change for Travel Istria j.d.o.o. are strictly prohibited.
For the purpose of obtaining your rights of personal data you may ask the
Moderator:
a) access to your personal data
b) correction or deletion of your personal data
c) limiting the process applied to you as a data subject
d) filing a complaint on the data processing
e) right for the data transmission
f) withdrawal of this approval if the withdrawal doesn’t take effect on the
legitimacy of the process which was based on the approval before it was withdrawn
In case of irregularities because of which you feel that your rights were
violated according to the General regulation, you have the right for filing a complaint to the company
TRAVEL ISTRIA j.d.o.o. personally on the address Sv.Teodora 2, by the phone number
+385 91 537 8481 and through
the email address: info@travelistria.com
You are also informed that the complaint may
be sent to the relevant supervisory authority:
Agencija za zaštitu osobnih podataka, Martićeva ulica 14, Zagreb
tel 00 385 1 4609 000 , fax 00 385 1 4609 099, e-mail
azop@azop.hr
Croatian Personal Data Protection Agency ,Martićeva ulica 14, Zagreb
tel 00 385 1 4609 000 , fax 00 385 1 4609 099, e-mail
azop@azop.hr